- Click on the logo corresponding to the system installed on your machine
The download will start automatically.
- Once the file is downloaded, execute it by double-clicking on it.
If you downloaded the Mac version, you will also have to double-click the “TeamViewer QuickSupport.app” application.
Our remote support tool will start to run and you should a window like this appear on your computer:
- Give the ID and the password to our technician so that he can take remote control of your compter.
- Once the support operation is completed, you can close the “IT-tude: Support à distance” application to definitely disconnect the technician from your machine.